What is the most important quality to have as an entrepreneur?
I think a big key in being a successful entrepreneur is that you have to be
passionate about whatever you choose to go into. You have to really love it.
Then the other thing that's important is hiring the right people. Your people
are your business. As long as you are surrounded by the right people, you’ll be
How do you make your customers ambassadors of your brand?
The secret to making your customers your ambassadors is build a good
relationship. Find the solutions to what they want, take care of them, deliver
on time. Word of mouth is our best way that we get new customers. It's all
How do you promote your business?
The way that we promote our business is through our customers. Word of mouth and
referral work best for us. We do a lot of networking events and community
service, as well.
What should an entrepreneur look for in a bank?
You need to find a bank who is flexible and willing to listen to you. They
should come meet with your staff, know what your business is, understand your
passion, and learn the trends in your business. They shouldn't just focus on the
numbers; they should find out more about the whole business and what it means to
you moving forward.
What do you love best about banking with Hawaii National Bank?
Hawaii National Bank is people-oriented. They take the time to come and meet
with you, to find out about your business. Our banker, Gary, is awesome. He'll
talk to me about what's going on in our industry. If we need a loan, he really
goes to bat for us and knows we're going to be successful.