My advice to young entrepreneurs? Be flexible. Things change throughout the day that you don’t plan for. Work hard and be passionate about what you do. Also, find a good lawyer, CPA and banker.
Ashlee and Shelton Higa started SAH, Inc., a full-service general and plumbing construction company, in 2009. SAH, Inc. is a sought-after contractor for residential, commercial and industrial properties across Oahu.
Ashlee: Try not to bring work home. It’s hard to keep it separate because you’re always together, but it’s important for the relationship to keep 'work' work and 'home' home.
Shelton: A business is like a marriage. You have to put a lot of time and effort into it.
Ashlee: I try to keep a tight schedule. I start every morning by answering e-mails and phone calls before any meetings or job-site visits. I end the day the same way.
Ashlee: We don’t do any traditional business marketing. We just do quality work and rely on referrals.
Ashlee: One-on-one, personalized customer service and the bank’s dedication to you. They should make you feel like a person and not just another number.
Shelton: Hawaii National Bank always gives us that personal service, and they are right down the road from our business. They are always just a call away.
Ashlee: Hawaii National Bank has always made me feel like an important customer. They look at more than just the numbers; they look at the people behind the business as well.