It's all about creating a consistent experience for your customers. Consistency is the key.
Danny Dolan and J.J. Niebuhr had extensive experience in the food and beverage industry before partnering to open J.J. Dolan's in Honolulu’s Chinatown district in 2008. J.J. Dolan's has been recognized as one of the best pizzerias in the country, and was recently honored in Pizza Today’s 2014 Hot 100 Independents list, a ranking of America’s 100 largest independent pizza operations based on sales.
Follow your passion and go for it if you really, really believe in it. We have followed our passion, and obviously we’ve been very blessed since.
The ability to work with somebody who knows our business, knows our demographic and truly knows what we’re trying to do. That has helped us immensely.
They know what we need even before we know what we need. One example is that they anticipate our need for more change on St. Patrick’s Day (one of our busiest days of the year), and they’re already asking us if we need the change the day before. They seem to have the answers to our questions before we ask them. They have a personal interest in what we’re doing, and that shows in everything they do.